Zalo disconnected or keeps logging out? Get alerts on Telegram

A sales Zalo account that disconnects, or Zalo that keeps logging out in the middle of a shift, is something many sales and support teams run into. The hard part is not reconnecting. It is that nobody notices the account has dropped: customers keep writing, messages keep arriving, and nobody sees them. This post covers the usual causes, how to check by hand, and how to get Zalo alerts on Telegram as soon as an account disconnects.

Why does a sales Zalo account disconnect or log out?

Zalo does not publish every reason a session ends, so these are situations users commonly run into, not Zalo's official rules:

• The phone that holds the account loses its connection, runs out of battery or is switched off: many secondary logins depend on the main phone.
• A login somewhere else: opening Zalo on a new computer or browser can log out an older session.
• A password change, a remote logout or an account check: open sessions usually have to sign in again.
• An app update or a very old session: Zalo sometimes asks you to scan the QR code again.
• A restricted or blocked account: usually after unusual activity such as sending in bursts or drawing many reports.

When Zalo keeps logging out, with an unstable connection several times an hour, the cause is often the device and the network: a main phone that keeps dropping off the network, or the same account opened in too many places.

What it costs: customers write and nobody sees it

For a sales Zalo account, half an hour offline can mean a price question left unanswered, an appointment never confirmed or a complaint left overnight. Customers do not know your account dropped; they only see that nobody replies. When a team has several Zalo accounts, one silent account is even harder to spot.

Checking by hand

1. Open Zalo on the phone that holds the account: is it still signed in, is there a verification request?
2. If Zalo shows the devices that are signed in, check them and sign out unknown ones.
3. Check the main phone's network and battery, especially outside working hours.
4. Send a test message from another number to the sales account and check that it reaches your team.

It works, but someone has to remember to do it, and it only tells you the state at that moment.

How Hubz alerts you when a Zalo account disconnects

Hubz brings your business's Zalo accounts into one shared inbox and watches the connection of each one. You get Zalo alerts on Telegram, in your team's group:

• When an account stays disconnected longer than the minutes you choose: 5 by default, from 1 to 120.
• When the account reconnects.
• When the account is blocked or restricted.
• When the connection is unstable: more than 6 reconnections within 1 hour.

Email alerts are coming soon.

How to turn on Zalo disconnect alerts on Telegram

1. In Telegram, create a bot with @BotFather and copy its token.
2. Add the bot to your team's Telegram group and get the group's Chat ID.
3. In Hubz, open Admin, section "Alerts when a Zalo account disconnects", paste the token and Chat ID, and choose the number of minutes.
4. Click Send test to check.

Step-by-step guide, with ways to get the Chat ID: Zalo disconnect alerts on Telegram. Other Hubz integrations: Plugins and integrations.

What to do if a Zalo account is restricted

An alert tells you early, but it cannot lift a restriction. When Hubz reports an account as restricted or blocked, stop sending from it, follow Zalo's instructions in the app, and move customers to a backup number. Habits that lower the risk are in Use Zalo for sales safely.

Hubz connects personal Zalo accounts through an unofficial connection, so an account can still be restricted. Hubz is not affiliated with Zalo or VNG.

Frequently asked questions

Why does Zalo keep logging out?

Usually because the phone that holds the account loses its connection or is switched off, because the same account is open in several places, or after a password change or an account check. Zalo does not publish every reason a session ends.

How do I get Zalo alerts on Telegram when an account disconnects?

With Hubz: create a bot with @BotFather, add it to a Telegram group, get the Chat ID, then paste the token and Chat ID in the "Alerts when a Zalo account disconnects" section of Hubz and click Send test.

How soon does Hubz alert me?

After the number of minutes you choose: 5 by default, from 1 to 120. Hubz also tells you when the account reconnects, when it is blocked or restricted, and when the connection is unstable.

Can I get the alerts by email?

Email alerts are coming soon. Today Hubz sends alerts on Telegram.

Hubz is not affiliated with Zalo or VNG. Zalo is a trademark of its respective owner.