Frequently asked questions
No. Hubz is built by BMS TECHNOLOGY and works with your own Zalo accounts. Zalo is a trademark of its respective owner.
Zalo OA is the official business channel. Hubz works with the personal Zalo accounts your customers already message, and lets many staff reply together. If you need maximum stability, consider Zalo OA.
Yes. The web app adapts to phones and tablets.
It can. Hubz connects through an unofficial method, so Zalo may restrict accounts that behave unusually. Hubz spaces out and caps messages and friend requests per day to lower the risk.
Yes, the Zalo app on your phone works as usual. Just don’t open Zalo Web with the same number, or Hubz will disconnect.
Hubz reconnects and fetches missed messages when it can. Some messages sent during a disconnect may still not arrive, so Hubz marks the gap clearly.
Yes. A group shows up as one conversation with an owner, member mentions and quote replies.
Owner, Supervisor, Team lead and Staff. Owners and supervisors see every account; team leads and staff only see the accounts their team is given.
Hubz shows who is viewing and typing in a conversation, and warns when two people answer the same message.
Yes. One Hubz login can belong to several companies and switch between them at sign-in.
The business does. History lives in Hubz, not on staff devices, and can be exported any time.
Each company’s data is kept separate, Zalo sessions are encrypted, and key actions go to an audit log. Details are in the Data protection policy.
Data is kept for 30 days after you stop and then deleted. Export your history before you leave.
Yes. [NUMBER] days, no card needed.
By the number of Zalo accounts and staff seats. See the Pricing page for details.
No. Hubz is built by BMS TECHNOLOGY and works with your own Zalo accounts. Zalo is a trademark of its respective owner.
Zalo OA is the official business channel. Hubz works with the personal Zalo accounts your customers already message, and lets many staff reply together. If you need maximum stability, consider Zalo OA.
Yes. The web app adapts to phones and tablets.
It can. Hubz connects through an unofficial method, so Zalo may restrict accounts that behave unusually. Hubz spaces out and caps messages and friend requests per day to lower the risk.
Yes, the Zalo app on your phone works as usual. Just don’t open Zalo Web with the same number, or Hubz will disconnect.
Hubz reconnects and fetches missed messages when it can. Some messages sent during a disconnect may still not arrive, so Hubz marks the gap clearly.
Yes. A group shows up as one conversation with an owner, member mentions and quote replies.
Owner, Supervisor, Team lead and Staff. Owners and supervisors see every account; team leads and staff only see the accounts their team is given.
Hubz shows who is viewing and typing in a conversation, and warns when two people answer the same message.
Yes. One Hubz login can belong to several companies and switch between them at sign-in.
The business does. History lives in Hubz, not on staff devices, and can be exported any time.
Each company’s data is kept separate, Zalo sessions are encrypted, and key actions go to an audit log. Details are in the Data protection policy.
Data is kept for 30 days after you stop and then deleted. Export your history before you leave.
Yes. [NUMBER] days, no card needed.
By the number of Zalo accounts and staff seats. See the Pricing page for details.
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